The Information Technology Division develops and supports court automation projects including the Child Support E-filing System, the AOC Judicial Information and Customer Portal, local case management and docketing systems for participating Georgia courts, and EXPRESS for e-citation solutions. Staff manages desktop software and equipment, the AOC network, e-mail, websites, and listservs.
The Division staff actively participates in local and national groups such as Oasis, CITOC, and Legal XML to define, design, and promote judicial technology standards.
Citrix Client Download
In order to provide the best experience when using applications hosted by the AOC, please refer here for the client installations.
Citrix Web Plugin Use this link to install the Web Client Plugin 12. Non SUSTAIN users should use this version.
Citrix Full Client Use this link to install the Full Client 12. Non SUSTAIN users should use this version if they have problems using the web plugin.
SUSTAIN users should use the links below to provide the best experience. Refer to your Technical Support Contact as to which client to install.
Sustain Users Citrix Web Plugin Users of SUSTAIN should use this link for the Web Plugin. If you have Internet Explorer 9 installed, then you need to use the Sustain User Citrix Full Client link below.
Sustain Users Citrix Full Client Users of SUSTAIN with Internet Explorer 9 or if instructed by Technical Support should use this link to install the client.
Case Management Solutions
AOC provides installation, training and software support for the following systems at no costs to the courts of Georgia and ancillary judicial and non-judicial entities.
SUSTAIN and Sustain over Citrix
Sustain is a court case management system that provides a method of organizing, storing, and retrieving case information to support a variety of court record keeping and case management functions. The SUSTAIN database supports all types of court cases, including civil, criminal, traffic, domestic relations, probate, juvenile and others.
Sustain and Sustain over Citrix
PCIS (Probate Court Information System), and MCIS (Magistrate Court Information System)
Both PCIS and MCIS are web-delivered solutions requiring little to no overhead for your court- only internet connectivity. We offer several layers of data redundancy on servers we host, both at our central data center, and our remote co-location.
Traffic Information Processing System (TIPS)
Traffic Information Processing System is a web-based software program that serves all classes of courts through facilitation of automation and information sharing. TIPS was developed by the Administrative Office of the Courts in close association with the Department of Driver Services and the Governor's Office of Highway Safety.
GA Judicial Exchange (GAJE)
Through collaborative efforts with Division of Child Support Services, AOC-IT has developed middleware to automate the electronic transfer (e-filing) of child support cases into the courts. As of January 2010, there are ten (10) Superior Courts in production saving countless hours in processing time and paper.
The AOC’s GA Jury application is a jury-management software system that aids the courts in management of grand and traverse jury pools and includes building the boxes, computing statistics, random selection of jurors, printing lists, certifications, summons, checks, and mailing labels. The system provides for automated input of data from the Secretary of State voter registration database and state driver’s license files.
Judicial Data Management Applications
Current Development Projects
AOC-IT resources are currently developing applications and solutions that will enable courts to more effectively operate and perform their required duties.
The “EXPRESS” is a compilation of services that will enable electronic transmission of citations from LEAs to Courts and ultimately to the State. In conjunction with private Records and Case Management System vendors as well as several state agencies, the AOC is managing these efforts to enable electronic processing of citations from origination to disposed status reporting. An ultimate goal is to facilitate the exchanges of citation data across multiple organizations in an accurate, timely and efficient manner. EXPRESS is being developed and tested in phases and progress will be reported on a quarterly basis.
The Express Website
AOC Customer Portal
At its core level, this project will allow users to view and update their judicial information through a secure web browser. The Portal is being expanded to so all judges and judicial personnel can access various sorts of information pertaining to their court that is managed by the AOC.
AOC Customer Portal
Case Count Reporting and Certification
In a collaborative effort with the Clerks Authority, AOC-IT is refining the processes utilized for case records being transmitted to the State. Specifications for vendor software and transmissions are being certified to ensure accuracy.
Use of the Internet throughout the Judicial Branch has developed into an essential instrument in handling applications, communication and reporting. AOC-IT has taken an active role in developing web applications and hosting them for various groups. There is one full-time developer that manages access, availability, navigation and content for thirty three (33) active websites for councils, commissions and committees throughout the Judiciary.
AOC-IT implemented a content management tool (Joomla) that enabled user updates and template base development. With this software, TOD has been able to build web pages for all 760 Municipal, State, Magistrate and Probate Courts based on uniform templates.
As part of our data center operations, AOC-IT hosts thirty one (31) web sites which include external sites that were developed for specific councils, counties and commissions.
Infrastructure / BC/DR
Citrix Client Update
Users of the AOC’s CITRIX servers use one or more of 18 servers located at different sites. Depending on the needs of the user, they are routed to a Virtual Desktop, presented with a case management system or given the ability to scan and view images for fiscal, payroll, personnel or council records.
Data Center – The Atlanta Center houses 85 servers (20 virtual) and storage devices. It is currently operating at about 76% of capacity. In addition to the AOC, four other state agencies utilize this data center for their needs.
BC/DR Site – this site provides 24/7 access to more than 200 courts across the State for their case management systems. It also serves as a backup location for the primary data center located downtown. Likewise, the downtown center acts as a backup of the BC/DR site for court data.